Hellmann Worldwide Logistics SE & Co. KG | Germany | 76xxx Karlsdorf-Neuthard bei Karlsruhe | Permanent position | Full time / Home office | Published since: 22.12.2025 on stepstone.de
Freight forwarding and logistics services clerk – Customer Service (m/f/d)
About us Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on four values: caring, entrepreneurial, forward-thinking and reliable. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide. For the better. Together. As an employee in our customer service, you are the interface between our customers, sales and operational management in land transport. You can support customer retention by receiving transport orders, answer questions and provide tailor-made solutions. .
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Your tasks • Your profile • What we offer
About the job Customer support in the field of land transport
Voting with specialist dealers
Proactive monitoring and reporting of shipments
Acceptance and processing of customer requests and complaints
Processing of shipments in the field of forwarding international
Communication with customers and partners to broadcast events
support in the creation of customs documents or Customs clearance
About You Successfully completed training as a merchant/wife for forwarding and logistics services, ideally with first professional experience
Structured operation, organizational design and loadability
Secure and binding communication behaviour towards customers and partners
Experience in dealing with MS Office and ideally user knowledge with popular forwarding software
Very good knowledge of German and good knowledge of English in word and writing
About our advantages Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery
Work-Life Integration: Flexible Working Hours and Mobile Work
Additional financial services: holiday and Christmas money, occupational pensions and benefits, Up to €1,600 net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture
Health & well-being: Corporate fitness about Hansefit,
Family: Holiday days for care of relatives and special events
Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub)
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you! If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN! Do you have any questions? Then please contact our responsible Recruiter*in. Lukas Prizes +49 (160) 92821780
Location
 | Hellmann Worldwide Logistics SE & Co. KG | |
| 76689 Karlsdorf-Neuthard bei Karlsruhe | ||
| Germany |
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