Senior IT Service Manager - IT Event Management (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior IT Service Manager - IT Event Management (m/w/d) from now on and in full time at a BWI location. The SSD PoD 1 ITSM & Automation services increase the efficiency and degree of automation of BWI and provide the necessary functionalities and a central ITSM landscape. The aim is a uniform architecture for the automation of the services or Service chains and the provision of the necessary systems. In addition, the collection and provision of telemetry data (logs, events, compliance information, etc.) to secure the system landscape and control of automation (AIOps). The management and documentation systems of the BWI and Bundeswehr infrastructure are also responsible.

Take over the operational and financial end-to-end management for one or more services along the complete Lifecycles service Ensuring the contractual performance and compliance with the agreed service quality) Planning and coordination of services by the virtual service team (architecture, development and operation) Controlling the development of solutions and developments in the service context with the service architects and the operation Technical advice and instruction on the tools and applications used from the responsible service Planning and implementation of customer and user meetings as well as establishing and maintaining the relationship with external suppliers (e.g. software suppliers)

Complete studies or comparable training in the field of business and/or computer science About 5 years of professional experience in IT Service Management in the context of complex IT architectures and professional leadership experience Good knowledge of the service delivery process for the provision of IT services and ITIL v3 Ideally knowledge of monitoring and/or log management solutions, IT-Event management environments and/or IT service management platforms as well as interface technologies (REST, SOAP, JSON etc.) Analytical thinking capacity, good delegation and communication skills, decision-making and implementation strength and target orientation German and good knowledge of English in word such as writing

Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time JOBV1_EN