Service coordinator (m/f/d)

This role supports the service process in Germany for a business (PQ/PD or Life Safety) in the Service Central Cluster Europe Organisation. This includes the implementation of the E2E processes for PQ, PD or Life Safety Service. In addition, the role contributes to the achievement of the service-benefit procedure for the DACH region. Central contact for the management of the backlog and leading for the clarification of the approach Central interface for managing the capacity of internal resources to process customer orders and ensuring that the correct technical skills are assigned to the appropriate orders This role will be a focal point for the processes that are important for both external and internal processes.

This includes in particular: clarification of all modalities before the order collection (customer base Incoterm, payment scheme, guarantee) Order registration in CRM and ERP system Own disposition of all necessary materials and services (internal and external suppliers) Management of all service dates, concrete...

• responsible coordination and coordination of all dates between suppliers, service technicians and customers
• Tracking of the delivery line
• Management and Esclation of delivery date shifts of individual suppliers in the chain and to customers Technical examination of service reports, confirmation and approval of supplier invoices Accounting to customers Creation of credits and debits according to the catalogue of authorizations Responsible for resource planning and 24hx7 emergency planning Technical examination, invoice clarification, confirmation and release of invoices RMA handling with the business units Continuous optimization of order processing in cooperation with department management / production / development. deral contact for all E2E service processes

Your qualifications Completed commercial training ideally with subsequent multi-year experience in order processing. at least 3 years of practical experience and comprehensive knowledge Skills SAP, CRM Systems, MS Office Package Secure handling of SAP R/3 and MS Office. Embossed communicative and organizational skills. High degree of self-responsibility and customer-oriented thinking. Self-safe occurrence, high enforcement ability. Flowing German and good English skills

Being part of a company that has existed for more than 100 years, is known in the industry and has a great influence on the energy industry. We offer a flexible remote working model, 30 days vacation, as well as an attractive basic salary. There is also Christmas and holiday money. Work in a company with commitment to inclusion & diversity and sustainability Numerous, constantly evolving training opportunities (own Eaton University) Development opportunities in a globally active and strongly rooted company in Germany Strong processes and state-of-the-art systems and tools Structured employee development processes, open feedback culture with development plans Detailed installation instructions and well structured Onboarding Numerous possibilities to volunteer with various so-called IERGs in the field of inclusion and diversity