GEWAG Wohnungsaktienges. Remscheid | Germany | 42xxx Remscheid | Permanent position | Full time / Home office | Published since: 27.02.2026 on stepstone.de
Team Leader for the First Level Support Area (m/f/d)
With around 6,000 apartments, GEWAG housing stock company Remscheid is one of the largest housing companies in the region and has been offering affordable housing for different target groups for over 100 years. The company is both-oriented and committed to sustainability, social projects and liveable quarters. Employees benefit from a valuable work environment, diverse development opportunities and an open and modern corporate culture. GEWAG stands for innovation, sense of responsibility and future-oriented action in the real estate industry. To strengthen our team, we are looking for Teamleiter (m/w/d)
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Your tasks • Your profile • What we offer
Your tasks: You support the development of the new unit, control and manage the team, are available as a contact person for questions and escalations and provide motivation, problem solutions and efficient deployment planning You support the development of a knowledge base with work instructions and specifications, ensure uniform working in the team and advance their ongoing development You are the first contact person or the first contact person for telephone, written and personal enquiries from tenants and tenants and accept the acceptance of claims, the order description and the correspondence in the field of maintenance You create tenant certificates, reminders, information on payment receipts, and edit claims You coordinate and forward concerns to internal departments and external service providers. You maintain and document tenant and prospective data in the ERP system, including structured collection, ongoing updating and quality assurance of all relevant master data You take on further tasks as required
Profile: Closed commercial training, ideally in housing or service-related areas Professional experiences in a central service unit or a service-oriented environment First experience in a management/lead function desirable Understanding the challenges and themes in housing or the willingness to work intensively Experience in working with a process management, ticket system and/or common ERP systems (optimal wodis) and the willingness to work in housing systems Representative communication skills as well as safe expression in German in Word and Writing High customer orientation and joy in dealing with people A high level of empathy, patience and conflict resolution Structured, organised and independent working and team orientation Loadability in challenging situations and friendly appearance Process thinking and interest and ideas for the further development of the company
What we offer: Remuneration depends on the collective agreement of housing and real estate Occupational pension Operational health management 37-hour week with flexible working hours and home office possibility 30 days recreational holiday plus 24th and 31st December additionally free Parking place Various possibilities for further education and training
Location
 | GEWAG Wohnungsaktienges. Remscheid | |
| 42853 Remscheid | ||
| Germany |
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